In light of the COVID-19 pandemic, Piccolo has implemented a variety of new systems and protocols as added safety precautions. At the end of the day, we prefer to operate under the philosophy of erring on the side of caution, knowing that we have done everything in our power to keep our guests and staff healthy in the best ways we know how.
We get it though...change is hard. Uncomfortable. It can make us feel uneasy, and even frustrated. Please know that every new measure that we've rolled out is with the best of our intentions. We're all human, doing the best we can during uncharted territory. The following FAQs have been created to help answer some of the pressing questions you may have for us at this time.
Should you have questions that are not answered here, please send us a message anytime at firstname.lastname@example.org.
Q. Do I have to wear a mask to dine at Piccolo?
A. Not unless you want to. Masks for guests are entirely optional.
Q. What are my dining options with Piccolo?
A. Piccolo currently offers curbside pickup (you may call-in your order, or use our online ordering system) and limited dine-in that is by reservation only.
Q. Do you deliver?
A. We have paused our Nixa delivery services at this time.
Q. How do I dine-in at Piccolo?
A. Reservations are now required as part of our effort to mitigate people congregating in our entryway. You may do this by calling 417.374.7291. If you arrive to Piccolo without a reservation, you will be asked to kindly wait outside and we will text/call you if there is availability at that time.
Q. How do I place a curbside pickup order at Piccolo?
A. You may either call-in your order (417.374.7291) or use our online ordering tab on this website. Please note that online ordering will be available during select hours only. If online ordering is not showing as available during normal operating hours, you may also try calling in your order. Please note that during peak hours, phone lines may be busy or go straight to voicemail. We encourage you to continue trying until you reach a Piccolo team member.
Q. Why can't I get through to someone when I try to call?
A. During peak hours, our phone lines can become overwhelmed. Most people are able to get through within five minutes of trying back. Please do not leave a voicemail in regards to reservations or curbside orders, as we may not receive these messages in a timely manner.
Q. Do your servers wear gloves?
A. Servers are required to handle and touch a variety of surfaces more frequently, so experts believe in these cases it's actually more sanitary to commit to frequent handwashing and use of hand sanitizer after every touchpoint interaction than to wear gloves.
Q. Do you temperature-check your employees and guests?
A. No. Because people can be contagious for COVID-19 while not running a temperature - or likewise, have a temperature, but not have COVID-19 - most experts agree that daily temperature checks are not an effective way to gauge if a person has the virus. However, Piccolo does encourage any guest or employee who is feeling ill or who has had recent contact with someone who tested positive to pretty please...stay home.
Q. I heard masks don't really protect against the virus?
A. We're not doctors or viral experts, so it's hard for us to comment on this. Our specialty is slinging pasta. So, we're choosing to err on the side of caution and follow guidelines that have been provided to restaurants. We like to play things safe around here. Plus, masks make us feel like a bunch of restaurant bandits, which is kinda' cool.
Q. Why can't I get a reservation on the day/time I want?
A. This is frustrating! We get it and we feel your pain. However, please remember that we are operating with limited dining capacity at this time. Reservations will therefore be going much faster than normal, and unfortunately, we have little control over this. If you wish to be notified of a cancellation, we will be more than happy to place you on a waiting list - just let us know!
Q. What is your max reservation party count?
A. At this time, we are accepting reservations for parties of 10 or less in order to maintain appropriate social distancing on our dining room floor.
Q. Can I reserve your party room?
A. Unfortunately, no. Cutting off the party room would further limit our already extremely limited seating capacity. Thank you for your understanding on this one!